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FAQ
How long will my Nintendo unit be away?
We will aim to have your Nintendo back with you in about 3 to 5 working days.
If it will be longer than this we will let you know by phone or email.
How do I send my Nintendo for repair?
Fill the repair form on the website.
Be sure the Nintendo unit is securely packaged to avoid damage.
Use an insured carrier, for UK we highly recommend the Royal Mail Special Delivery service, for Europe or America shipping via FedEx or DHL.
Can I drop and collect my device from you, do you have a shop?
Yes. Although 80% of our repairs are via mail order we do welcome clients in to visit our workshop for a repair.
We are not a shop though, and so if you would like to visit us for a repair please call us and we will be happy to arrange an appointment.
Postage ?
Where do I send my Nintendo?
All the shipping address details are sent to you via email when you complete your repair order.
Nintendo Repair Service
704 Holloway Road / N19 3NL
London,
UK
Will i keep my Unit Save data?
The warranty information booklet reads: "Before sending the products to the Nintendo Service Centre, you should remove or delete any private or confidential files or data.
You accept and agree that Nintendo Repair Service will not be responsible for any loss, deletion or corruption of your files or data that have not been deleted or removed.
Nintendo Service strongly recommends that you make a back-up copy of any data that you do not remove or delete.
In short, we will always try to retain any save data you may have, but we cannot guarantee that it will not be lost.
Nintendo Repair Service cannot be held responsible for any hardware or software failures undertaken on any unit during a non warranty repair, as we cannot know what has happened to a phone before it comes into our service centre. For example physical damage, unknown liquid damage, or unknown software issue, etc...)
How do I pay?
If a repair is chargeable you will be advised of the cost and how to pay.
Methods of payment include cheque, postal order, secure online credit card or a standard credit card via our customer service team.
What is a "inspection or evaluation service" and how does it work?
If you're not sure what what's wrong with your device and would like for us to give you a quote for repair, order this service.
Our repair quote includes the price of evaluation. For example, if the amount needed to repair your device is £60, and you paid £20 for the inspection service, we'll quote you an additional £40 for repair.
Are your parts original products?
Yes, unless otherwise indicated.
Do I need to include anything with my Nintendo for repairs?
Please do not include any chargers, accessories, or boxes that you would like to be returned to you. If you do happen to include these things, we'll do our best to get them back to you, but reserve the right to dispose of these items.
If you're sending a device that requires a code to unlock it, please provide this number with your device so that we may do extensive testing.
How long will my Nintendo unit be away?
We will aim to have your Nintendo back with you in about 3 to 5 working days.
If it will be longer than this we will let you know by phone or email.
How do I send my Nintendo for repair?
Fill the repair form on the website.
Be sure the Nintendo unit is securely packaged to avoid damage.
Use an insured carrier, for UK we highly recommend the Royal Mail Special Delivery service, for Europe or America shipping via FedEx or DHL.
Can I drop and collect my device from you, do you have a shop?
Yes. Although 80% of our repairs are via mail order we do welcome clients in to visit our workshop for a repair.
We are not a shop though, and so if you would like to visit us for a repair please call us and we will be happy to arrange an appointment.
Postage ?
To have you device returned by Royal Mail Special Delivery, Guaranteed delivery before 1.00pm Next Day (up to 500GBP compensation in case of loss or damage) click on the link below (7.50 GBP); This represents Royal Mail postage fees(5.90GBP),plus an additional amount that covers secured packaging of the device and manpower costs.
Royal Mail Recorded Signed For (Proof of posting, Signature on delivery, Online confirmation of delivery, Up to 41GBP compensation in case of loss or damage) (4.50 GBP);This represents Royal Mail postage fees(3.25GBP),plus an additional amount that covers secured packaging of the device and manpower costs.
Where do I send my Nintendo?
All the shipping address details are sent to you via email when you complete your repair order.
Nintendo Repair Service
704 Holloway Road / N19 3NL
London,
UK
Will i keep my Unit Save data?
The warranty information booklet reads: "Before sending the products to the Nintendo Service Centre, you should remove or delete any private or confidential files or data.
You accept and agree that Nintendo Repair Service will not be responsible for any loss, deletion or corruption of your files or data that have not been deleted or removed.
Nintendo Service strongly recommends that you make a back-up copy of any data that you do not remove or delete.
In short, we will always try to retain any save data you may have, but we cannot guarantee that it will not be lost.
LIQUID DAMAGED UNITS DISCLAIMER !!!
There is NO WARRANTY on liquid damage repairs due to the nature of the repair.
The price quoted will depend on whether there is physical damage to the phone, as with some cases of liquid damage, parts need to be replaced like LCD, Speaker, and Mic.
There is a minimum cost of £9.95 is for diagnostics and to cover engineers time trying to repair each liquid damaged unit. The minimum charge is only applicable if you refuse the quote or if your device is deemed beyond economical repair.
We will only charge you the initial quote price if the phone is fully working when it leaves the Repair Centre but there is no warranty on liquid damaged phones.
Some liquid damaged units appear to be working; this is due to corrosion within the Micro Chips (ICs) shorting together allowing an electrical current to run. This allows the unit to switch on, however it can sometimes be a short circuit, and when the engineer clean and flushes the phone it removes the short circuit, and may result in the unit no longer powering up.
It is one of the most common problems that can occur when repairing water damaged units. Sometimes just attempting to repair the unit CAN TERMINATE IT, this is due to internal corrosion and not a procedural fault. Manufacturers Company’s WILL NOT touch a liquid damaged phone because of the failure rates in repair.
Please do not blame Nintendo Repair Service if your water damage unit fails during repair. We cannot be held responsible for what happens when we take apart a water damaged unit.
How do I pay?
If a repair is chargeable you will be advised of the cost and how to pay.
Methods of payment include cheque, postal order, secure online credit card or a standard credit card via our customer service team.
What is a "inspection or evaluation service" and how does it work?
If you're not sure what what's wrong with your device and would like for us to give you a quote for repair, order this service.
Our repair quote includes the price of evaluation. For example, if the amount needed to repair your device is £60, and you paid £20 for the inspection service, we'll quote you an additional £40 for repair.
Are your parts original products?
Yes, unless otherwise indicated.
Do I need to include anything with my Nintendo for repairs?
Please do not include any chargers, accessories, or boxes that you would like to be returned to you. If you do happen to include these things, we'll do our best to get them back to you, but reserve the right to dispose of these items.
If you're sending a device that requires a code to unlock it, please provide this number with your device so that we may do extensive testing.
Roberto Melchionno
As expected. Delivery on time and good service. Thanks
A.J.Elliott
Both units i had repaired are now working very well ,and i am happy. The price was rather more expensive than i was originally quoted ,but the repairs were very good and comunication was also good. Overall ,a good service , thankyou. Best regards A.J. Elliott
Joe Schenk
The device was repaired as promised. It cost a little more than expected, but no problems as of yet.
Jane Mills
Excellent repair and altogether really impressed with the speedy service. Many thanks
Howard Maxwell
Prompt delivery and service, great after sales when a problem. Thanks


